Q. What is Redstone Meeting Centre web?A. Redstone Meeting Centre is an automated virtual conferencing solution based on a communications platform that integrates world-class audio, web, and multipoint desktop videoconferencing. No reservation is required. The moderator holds complete control of the meeting.
Redstone Meeting Centre allows you to hold interactive and productive virtual conferencing meetings from anywhere in the world, at any time with distant participants directly from your desktop.
Moderators can show documents on demand, present applications, manage their audio conference and take control of remote participants' computers.
Q. What sort of applications can I use Redstone Meeting Centre for?A. Redstone Meeting Centre allows you to conduct sales meetings, marketing seminars, product announcements, training sessions and channel communications. These collaborative meetings can be done over the phone and on the web.
Q. Is specific training for Redstone Meeting Centre necessary?A. No training is required. Attending one of the online or recorded training sessions is advisable for maximum effectiveness. Register for a training session.
Q. Do I have to pay for training sessions?A. No. Our online training sessions are free of charge.
Q. How much does Redstone Meeting Centre cost?A. Redstone Meeting Centre is an affordable multimedia conferencing provider, competitively priced per minute, per user, per connection. Redstone offers affordable conferencing solutions for all usage needs, whether large or small, audio or fully integrated multimedia.
Q. What do you mean by “Firewall Transparent”?A. All Redstone Meeting Centre features adapt to the security of any firewall for which regular web browsing is enabled. Hence, they are known as firewall transparent, meaning that the Application Sharing feature works with all firewalls and no modification is required for changing the firewall security settings. The Redstone Meeting Centre tries to communicate using the most efficient protocol possible, either TCP or HTTP.
Q. What do I do if I forget my PIN number? A. Call your local Redstone Customer Support. After verifying the identity of the moderator, we will provide you with your PIN number.
Q. Do I need to make a reservation? A. There is no need to make any reservation once your account is activated. You may call the Redstone Meeting Centre number anytime as it open for you 24 x 7.
Q. For disconnecting a call, what happens if I don't press *9*? A. It will not create any problem. Occasionally the lines don't disconnect and remain active even after everyone else has disconnected. The moderator should press *9* before disconnecting to ensure that no one remains in the meeting room after the meeting is closed. This is only for security reasons.
Q. I am the moderator and entered my PIN code, but am unable to enter and still hear the music. A. The moderator should enter the pin in this format: Asterix sign (*) followed by the pin code, again followed by an asterix (*) sign. For example, *12345*.
Ensure that the first (*) is pressed firmly as the system will only hear what is entered in between first (*) and the last (*). If you are still unable to enter the meeting after following the above procedure with the correct pin number, please contact your local Genesys customer support representative for further assistance.
Q. How do I dial-out to an international participant? A. To dial out from North America to a participant in another country:
Press on your telephone keypad, *011 + country code + area code + telephone number*
Or if you are a moderator, you can dial out to an international participant from the meeting applet by selecting Meeting/Dial from the top menu.
To dial-out to a domestic participant, Enter *1 + area code + telephone number*
The moderator can also dial out to a domestic participant from the meeting applet by selecting Meeting/Dial from the top menu.
From Europe or Asia Pacific:
Press *00 + country code + area code + telephone number* on your telephone keypad. The moderator can also dial out to a domestic participant from the meeting applet by selecting Tools/Dial Participants from the top menu.
Q. There is disturbing noise, music, or echo in my conference. A. Noise in the conference can come from a variety of sources. Check if there are cell phones or speaker phones nearby. A bad or slow connection from one of the callers may also be a reason.
If the noise has begun, following the entry of a particular participant, press *2* to disconnect this last incoming line. Participants with noise on their line can activate self-mute, by dialing * 6 *.
Also, moderators must tell their participants to pick up the receiver if they are on a speaker phone, dial-in on a land line, then hang up and dial back again into the conference.
Q. How do I get my own Redstone Meeting Centre number? A. To obtain your own Redstone Meeting Centre number, order online or contact your local Helpdesk.
Q. Can the participants talk to each other before the moderator dials in to the meeting? A. Anyone who dials-in before the moderator will be put in a "waiting room" listening to music until the moderator opens access to the main meeting room. The participants will not be able to speak to each other while they are in the waiting room.
Q. Why do my viewers see a “blue screen” when I am sharing applications?A. Once you have successfully started an application sharing session, select the application that you wish to share. If you open another window, or minimize the program that you are sharing, the dominant window will be displayed to your audience as a blue square, overshadowing the window that you want to share.
Q. How secure is the Redstone Meeting Centre?A. The Redstone Meeting Centre service has multiple layers of security. The first level is password protection. “Close the door” facility can also be used for your conference. Participants entering the audio and web portion of your meeting, are sent to a virtual waiting room and wait there until the moderator lets them into the main meeting room. The moderator can see name and telephone number of participants and also audio portions of the meeting. Therefore, moderator has the power to dismiss any participant from the meeting if he/she does not recognize the participant. Any information that has been uploaded to the conference server can only be viewed by the people who have access to that account. Each account has its own directory on the server and without proper rights, other participants can’t see the directory.
Moderators can also use SSL, or Secure Socket Layer. It will encrypt the information displayed in an online meeting and is integrated with Redstone Meeting Centre. SSL offers 128-bit encryption, which is the highest level of encryption that is offered to the consumer in the market being the same level of security that banks and online shopping companies use.
Q. What if I get a JavaScript Communication error?A. Close all applications and retry. If you still get the same error, try rebooting your computer. If the person is on a dial up connection to the Internet, ask the person to hang up and reconnect.
Q. How can I quickly start a meeting?A. Use the Redstone Meeting Centre desktop icon. After installing Redstone Meeting Centre, a blue icon will appear in the bottom right-hand corner of your screen in the Windows taskbar. The desktop icon provides you one-click access to Ad hoc and Scheduled Meetings. You can also enter Conference Manager and send Quick Invites directly from the desktop icon.
Q. Where can I download Redstone Meeting Centre?A. Please visit the Get Started section to obtain your own Meeting Centre Launcher.